Machinery Faults
How faults are reported from the mobile app, how managers are alerted, and how to work a fault through to resolved
On this page
The Faults page is your fleet's repair list — every problem reported on a machine, with the most serious open work at the top.
Where do faults come from?
Faults are reported by your team in the TurfWise mobile app, in two ways:
- Reported directly — a member of staff picks the machine, chooses a severity, describes the problem and can add photos.
- Raised by a pre-use check — if anything fails on a machine's pre-use check, a fault is created automatically with the failed items listed. A failed critical item raises a Critical fault; other failed items raise a Medium one.
When a fault is High or Critical, the machine is automatically set to repair so it drops out of the operational count.
A critical fault stops the machine
While a machine has an unresolved Critical fault, the mobile app tells anyone who scans it not to use it — a manager has to clear the fault first. Jobs with that machine assigned can't be started either.
What about the Report fault button?
The Report fault button at the top of the Faults page opens Capture. A capture is a quick note for the team — it doesn't add a row to this list. For a fault you want tracked here, report it from the mobile app.
If you're at your desk and just need to take a machine out of action, open it and click Mark down. See Machinery.
How are managers told about a new fault?
Every new fault sends an alert to the manager notification inbox. Each row on the Faults page shows how that alert got on:
- Alert delivered to the manager inbox — it arrived
- Manager alert queued — it hasn't arrived yet
- Manager alert failed — something went wrong
While an alert is queued or failed, the row tells you to contact your manager directly and shows a Retry alert button to send it again. If a retry doesn't work, you'll be told to contact your manager directly — so nothing gets lost quietly.
What's on the Faults page?
Click Team & kit in the top bar, then Machinery, then Fleet & maintenance > Faults.
Four figures sit across the top: Open faults, High priority, Avg time to fix and Resolved this month.
Use the tabs to switch between All, Open (which includes faults in progress), High (High and Critical faults) and Resolved, and the search box to find a fault by machine or description. Open faults come first, sorted by severity, then date.
Each fault shows:
- Fault — what was reported
- Machine — which machine it's on
- Severity — Critical, High, Medium or Low
- Reported — when it came in
- Status — Open, In progress or Resolved
Underneath, two charts help you spot patterns: Faults logged over the last 12 weeks, and Top machines by faults over the last 90 days.
How do I work a fault through?
Managers and admins can start and resolve faults.
Start work
When someone picks up the job, click Start on the fault. It moves to In progress, so everyone can see it's being dealt with. Starting a High or Critical fault also sets an active machine to repair.
Fix the machine
Do the repair. If parts or labour are involved, it's worth logging a service record too — see Servicing and maintenance.
Resolve with notes
Click Resolve, write what was done to fix it under Resolution notes, and click Mark resolved. Notes are required — they're your record of the repair.
Put the machine back into service
Open the machine and click Operational (or, on Core, Edit and set the status to Active).
Resolving a fault doesn't return the machine to service
Marking a fault resolved is a record that it's been fixed — it isn't a safety clearance. A machine in repair stays unavailable until someone deliberately puts it back into service. That's on purpose: it makes sure a person has checked the machine before it goes back out. Logging a Repair on the Service Records page also returns the machine to Active, as long as it has no open faults left.
Good habits
- Report on the spot. A fault logged from the mobile app at the machine is far more useful than one remembered on Friday.
- Resolve with real notes. "Replaced hydraulic hose, tested under load" beats "fixed".
- Watch the Top machines chart. A machine that keeps appearing is a candidate for a repair-or-replace conversation.
- Check alert status. If you see Manager alert failed, retry it.