Billing and Subscription
How your TurfWise subscription works, who to contact, and what to have ready
Billing and subscription management is handled directly by the TurfWise support team. There is no self-service billing page inside the app -- all billing queries, invoice requests, and subscription changes go through support.
What this page covers
This article explains how billing works, who should own it at your club, and how to get issues resolved quickly. It is a reference page, not an in-app feature.
When you would use this
- You've received an invoice and something doesn't look right
- You need to update the billing contact email for your club
- You want to know when your subscription renews
- You're considering changing your plan
- A new finance contact needs to understand how TurfWise billing works
How billing works
Your club pays for TurfWise on a subscription basis. Invoices are sent by email to the billing contact on file. There is no in-app payment screen or invoice history -- everything is managed by the TurfWise team.
If you need to check your renewal date, update payment details, or query an invoice, you contact support directly.
Billing support
For all billing queries, email support@turfwise.co.uk. Include your club name and invoice number (if applicable) so the team can find your account quickly.
Who should own billing at your club
Billing works best when ownership is clear. A common setup:
Day-to-day owner
Usually the Head Greenkeeper or Course Manager. This person keeps an eye on what TurfWise features the club uses and whether the current plan is right.
Finance contact
Someone in the club office or finance team who checks invoices, confirms payments, and files records. This is often the person whose email is on file as the billing contact.
Backup contact
A second person who can handle billing queries if the primary contacts are on leave. This avoids delays if an invoice needs attention while someone is away.
Write down who owns billing
If nobody is sure who handles TurfWise billing, invoice problems tend to sit unresolved. Agree on the three roles above and make sure the billing contact email is correct.
How to contact support about billing
Gather the basics
Before you email, collect:
- Your club name
- The invoice number (if you have one)
- The billing period or date in question
- A short summary of the issue
- A screenshot or PDF if something looks incorrect
Send a clear email
Email support@turfwise.co.uk with the details above. One issue per email is easier for both sides.
Wait for a response
The support team will reply with next steps. If your query involves a change (like updating the billing email), they may ask you to confirm from the existing billing contact for security.
Common billing requests
- Update billing contact email -- let support know the old and new email addresses
- Clarify an invoice line item -- include the invoice number and the specific line you're querying
- Confirm renewal date -- support can tell you when your next renewal falls
- Ask about plan changes -- if you want to add or remove features, or change the number of users, support will walk you through the options
What to do if an invoice looks wrong
Confirm you're looking at the right period
Check the invoice date and billing period. Occasionally what looks like an error is actually a different billing cycle.
Compare line items against your subscription
Check each line item against what you expect to be paying for. Note anything that doesn't match.
Check for duplicate references
If you've received two invoices with different reference numbers for the same period, note both numbers.
Email support with the evidence
Send a short message to support@turfwise.co.uk with your club name, the invoice number, and a clear description of what looks wrong. Attach a screenshot or the PDF if you have it.
Good habits that prevent issues later
- Check the billing contact email once a quarter. If that person has left the club or changed roles, update it with support before renewal time.
- File invoice confirmations promptly. If your club requires internal approval for renewals, start that process well before the renewal date.
- Flag unexpected charges early. It's much easier to resolve a billing question within the current billing period than after it closes.
Where this fits in TurfWise
Billing is separate from everything you do inside the app. Your subscription determines which features and how many user seats are available, but day-to-day TurfWise usage doesn't change your bill. If you're unsure what your plan includes, support can clarify.
Where to find it
There is no billing page inside TurfWise. For all billing matters, email support@turfwise.co.uk.