Plan and billing
How to see your plan and login seats, upgrade to Premium, download invoices, update payment details, switch billing interval or cancel
On this page
The Plan & billing page is where your club manages its TurfWise subscription: your plan, your invoices, your payment details and cancelling, all in one place.
Payments are handled by Stripe. Your card, billing address and VAT number are held by Stripe, and nothing is stored in TurfWise.
Where do I find it, and who can use it?
Click your initial at the right of the top bar, choose Settings, and in the Finance & billing group click Plan & billing.
Managers can view the page. Only a club admin can upgrade, change payment details, switch billing interval or cancel.
What's on the page?
Your plan
The main card shows which plan you're on.
- On Core, it shows what Core includes and the button to upgrade.
- On Premium, it shows your price and interval, and three boxes: Renews on (or Premium ends if you've cancelled), Next invoice and Trial ends.
Account
A short summary of your club's allowance:
- Plan -- Free · Core, or Premium
- Logins -- how many are in use, for example "4 of 6 in use"
- Sites -- how many sites are included
- History -- 90 days on Core, or full history on Premium
Underneath are quick links to Club details, Manage logins (the Staff list) and Security.
Payment & billing details
Click Update payment details to open Stripe's secure page, where you can change your card, billing address or VAT number. This is available once your club has a Premium subscription.
Invoices
Every invoice Stripe has raised for your club is listed with its Invoice number, Date, Period, Amount and Status. Click PDF to download it, or View to see it online. An unpaid invoice shows Pay instead.
Core has no invoices, so this section stays empty until you upgrade.
How do I upgrade to Premium?
Choose how to pay
On the plan card, click Upgrade — £590/year, or or £59/month to pay monthly.
Complete checkout
You'll go to Stripe's secure checkout. Enter your card details and confirm.
Wait a few seconds
Back on Plan & billing, you'll see "Payment received — activating Premium for your club". Once it's done: "Welcome to Premium. Everything is unlocked for your club — no sign-out needed."
If you cancel at checkout, you'll see "Checkout was cancelled. Your club stays on Free; nothing was charged."
For what Premium includes, see Core and Premium plans.
How do I switch between monthly and annual?
On a Premium plan, click Switch to monthly billing or Switch to annual billing. Stripe works out the difference for the part of the period you've already paid for.
How do I cancel Premium?
Click Cancel Premium
It's at the bottom of the plan card.
Read the confirmation
TurfWise shows the date your club keeps Premium until. After that, the club moves to Core.
Confirm
Click Cancel at period end, or Keep Premium if you've changed your mind.
Nothing is deleted
Cancelling never deletes anything. Your data, jobs and records stay. Premium modules lock again once the paid period ends.
Changed your mind before the end date? Click Resume Premium and nothing changes.
What if billing needs attention?
If a payment fails or your card expires, the page shows Billing needs attention, with what to do. For example, "Update your payment method to keep Premium after the grace period". Click Payment details to fix it in Stripe.
Keep the card up to date
If your club's card is due to expire, update it before renewal so Premium isn't interrupted.
Common problems and fixes
A billing button shows an error
Managers can see this page, but only an admin can make billing changes. If you're not an admin, clicking a button such as Update payment details or Upgrade shows an error. Ask your club's admin.
I upgraded but things are still locked
Give it a few seconds. The page shows a message while Premium activates. If it's still locked after a minute, refresh the page.
"Billing status could not be loaded" or invoices won't load
Refresh the page, or click Retry beside the invoices. If it keeps happening, email paul@turfwise.co.uk.
I need an invoice in a different name or with a VAT number
Update your billing details through Update payment details before the next invoice is raised.