Notifications
How the notification bell, the attendance banner and the weekly training alert email work, and what you can switch on or off
On this page
Notifications let TurfWise tell you about things that need your attention, so you don't have to check every page yourself.
There are three kinds: the bell in the top bar, a banner for missed clock-ins, and a weekly training alert email.
What does the bell do?
The bell sits in the top bar on every page. When something new arrives, a badge on the bell shows how many you haven't read.
Click the bell to open Notifications. Each one has a title, a short message and how long ago it arrived. Clicking some of them takes you straight to the right page, such as the leave page, the attendance page or Machinery.
You can:
- Mark as read or Delete a single notification (the buttons appear beside each one)
- Mark all as read to clear the badge without deleting anything
- Clear all to empty the list
When there's nothing to show, you'll see "You're all caught up!"
The bell checks for new notifications every minute while TurfWise is open, and pauses while the tab is in the background.
What kinds of things appear in the bell?
You don't need to set these up. TurfWise sends them when something happens, to the people it's relevant to. They include:
- Leave and TOIL requests from your team
- Chat messages in conversations you're part of
- Attendance alerts, such as a missed clock-in or clock-out, an overdue clock-out or an unusually long shift
- Machinery service reminders and alerts
- Weather reminders for jobs affected by the forecast
- Health & safety reminders, such as COSHH assessments expiring, RIDDOR reporting deadlines and toolbox talk nudges
- Jobs assigned to you, and a day's plan being published
Which ones you get depends on your role and what your club uses.
What's the attendance banner?
If you're a manager, missed clock-ins and clock-outs also appear as a banner across the top of the page, so they're hard to miss.
Click Open Time Clock to deal with it, or dismiss the alert once you've sorted it. Everyone else never sees this banner. See Attendance and the time clock.
How do training alert emails work?
Training Certification Alerts are a weekly email listing staff certificates that expire within the next 30 days. They're sorted by urgency:
- Critical -- expiring in less than 14 days
- Warning -- expiring in 14 to 30 days
The email goes out on Monday mornings to the club's managers and admins. It's switched on for you unless you turn it off. If nothing is due to expire, there's nothing to send, so no email arrives that week.
How do I turn training alerts on or off?
Open Notifications settings
Click your initial in the top bar, choose Settings, then click Notifications in the Account & security group.
Find Training Certification Alerts
It's in the Active Notifications panel, labelled email and Every Monday at 7am.
Flip the switch
Use the switch on the right. It saves straight away, and the Email Notifications card at the top shows Active or Off.
Make sure someone still gets them
If you're the only manager with training alerts switched on, turning them off means nobody at the club is warned about expiring certificates.
The alerts are only as good as the expiry dates
The email is built from the training records kept in Health & Safety, and it can only warn you about records with an expiry date. Health & Safety is part of Premium. See Toolbox talks and training.
What about SMS, push and other email alerts?
On the Notifications page you'll see SMS Alerts and Push Notifications marked Coming Soon, and a Planned Alert Categories panel listing staff, weather, machinery and low-stock alerts. These aren't available yet, and there's nothing to switch on. For now, Training Certification Alerts are the only email you can control here.
Common problems and fixes
I'm not getting the Monday training email
Check that the switch is on, and look in your spam or junk folder. Make sure the training records in Health & Safety actually have expiry dates, and that one falls within the next 30 days. The email only goes to managers and admins.
The bell badge came back after I cleared it
That's new notifications arriving. Clearing only removes what's there now.
I can't see the bell
It's in the top bar, next to your initial in the top-right corner. On a narrow screen it's still there, so try scrolling the top bar or turning a tablet to landscape.