Your first login
How to activate your account or use the login your manager set up, what the club setup wizard asks for, and how to fix sign-in problems
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This article walks you through getting into TurfWise for the first time, whether you've just signed your club up or your manager has given you a login.
There are two ways in, so start with the one that matches you.
I signed my club up. How do I get in?
When you sign up with Sign up free on the TurfWise website, you become the club's admin. TurfWise doesn't ask for a password at sign-up. Instead it emails you an activation link.
Open the activation email
Look for the email TurfWise sent to the address you signed up with. The link is valid for 24 hours. If it hasn't arrived after a minute or two, check your spam or junk folder.
Choose your password
The link opens an Activate your account page. Pick a password, type it again to confirm, and click Activate my account. This also confirms your email address.
Log in
Go to the login page, enter your email and new password, and click Log in.
Work through club setup
The first time an admin logs in, TurfWise takes you straight to the setup wizard. See the next section for what it asks.
What makes a valid password?
Every TurfWise password needs at least 12 characters, with an uppercase letter, a lowercase letter, a number and a special character. The page ticks each rule off as you type.
What does the club setup wizard ask for?
The wizard is a row of short steps across the top of the screen. Use Next and Back to move between them, and Complete Setup on the last one. Your progress is saved as you go, so you can close the browser and pick up where you left off.
Here are the steps you'll see:
- Club Details -- your club's name, region, address and contact details, plus your club logo on Premium. If your course has more than 18 holes, you'll also name your first course, routing and loops here.
- Locale -- units, currency and date format.
- Course Areas -- choose Simple Mode for the standard set of greens, tees, fairways, rough, bunkers and so on, or Detailed Mode to name your own areas with sizes.
- Weather -- search for your club's location. This one is required, because it powers the daily briefing, spray windows and weather alerts.
- Add Staff -- add team members with their name, role, email and phone. If you're already set up as the club's manager, you don't need to add yourself.
- Working Week and Break Times -- your standard shift pattern and daily breaks.
- Public Holidays -- bank holidays for your region.
- Turfkeeper Import -- optional, for bringing staff, machinery and stock across from Turfkeeper.
- Benchmarking -- an optional club profile used for analytics.
- Leave -- your annual leave allowance and holiday year.
- Finance -- budget categories.
- Review -- check everything, then click Complete Setup.
Steps you can leave at their defaults have a Skip for now link beside Next: Locale, Add Staff, Working Week, Break Times, Public Holidays, Turfkeeper Import, Leave (UK clubs only) and Finance. You can fill them in later in Settings.
Premium
Working Week, Break Times, Benchmarking and Finance only appear for clubs on Premium, because they set up parts of TurfWise that Core doesn't include. On Core the wizard is shorter. See Core and Premium plans.
Save time
Already using Turfkeeper? The Turfkeeper Import step brings your staff, machinery and stock across in one go, so you don't have to type them in again.
When setup finishes, TurfWise takes you to your start page, normally Today. If anything couldn't be set up — for example a staff row that was skipped — you'll see A few things to check in Settings first, with a Continue to TurfWise button.
What about staff logins?
The wizard adds your team's staff records but doesn't create logins. Give people a login after setup. On Today, the Get your staff on card lists everyone without a phone login — click Manage staff, then Set up login beside each person. You can also use the Phone login & access panel on each person's staff profile. See Adding your team.
Need to change something later? An admin can click their initial in the top bar, choose Settings, open Club details & branding and click Reopen Setup to run through the wizard again.
What happens after setup?
Managers get a setup plan called Your first week. A Setup plan button shows how far you've got, for example "Setup plan · 2 of 6". You'll find it at the bottom of the list that opens when you click any place in the top bar (for example Work). Click it to open the plan beside the page you're on, so you can follow the steps while you fill in the real forms.
The six steps are:
- Plan your first job
- Add your team
- Get the crew on the phone app
- Add your machines
- Measure your course areas
- Record something you spot
Each step ticks itself off from your club's saved records, not from a button. For example, Add your machines ticks once there's a machine on the fleet list, and Get the crew on the phone app ticks once a colleague has signed in on a phone. Each step has a button that takes you straight to the right page, and a link to the help article.
If a step doesn't apply to you, click Skip — it's shown as Skipped, not done, and Undo skip brings it back. Hide the setup plan removes the button, and All guides opens the Start guides page, where you'll also find guides for each part of TurfWise.
My manager gave me a login. What do I do?
Your manager creates your login from your staff record in TurfWise. Your manager passes your login details on directly, for example on a printed card, by text or WhatsApp, or by email.
Sign in
Go to the TurfWise login page and enter the username or email and the password you were given, then click Log in.
Create your own password
If you see Password Change Required, choose a new password that meets the rules above and confirm it.
You're in
You'll land on the Today page. Have a look round, then read Finding your way around.
Phone app or desktop?
The same login always works in the TurfWise mobile app. Whether it also opens the desktop depends on your job title: owners, area managers, general managers, course managers, head greenkeepers and their deputies get the desktop too. Everyone else uses the phone app. See The TurfWise mobile app.
If your club's admin hasn't finished the setup wizard yet, some pages may be empty or missing. That's normal. Ask your admin when setup will be done.
How do I sign out?
Click the round button with your initial in the top-right corner. It shows your email and role. Click Sign Out.
TurfWise also signs you out automatically after a period with no activity. Your club's admin sets how long that is.
Common problems and fixes
My activation link has expired
Activation links last 24 hours. Open the link anyway and TurfWise will offer to send a fresh one, or use Forgot password? on the login page with the same email.
I've forgotten my password
Click Forgot password? on the login page, enter your email and click Send me a link. The reset link expires after 60 minutes, so use it straight away.
It says "Invalid email or password"
Check for a typo in your email first. If you're sure the details are right, it may be that your job title doesn't include desktop access, in which case your login will still work in the phone app. Ask your manager to check.
I've been locked out
After five wrong passwords in a row, TurfWise locks the account for 15 minutes. Wait, then try again carefully, or reset your password.
I can't see some of the pages I expected
Some items only open on the Premium plan, and some pages depend on your role. A padlock means the club's plan doesn't include it. If something is missing altogether, ask your club's admin to check your role.
Still stuck? Email paul@turfwise.co.uk with your club name and a screenshot of the error.